OXZGEN sells and ships items only within the boundaries of the United States.
No shipments can be made to APO/FPO, PO Box addresses, freight forwarders, or addresses outside of the United States.
The shipping & handling cost to process and ship your order prior to application of any discount or promotions. Cost varies based on location
All products are expected to be in stock. However, if a product is on backorder, customers will be notified by email within 7 days of their order date.
Most orders will be fulfilled within 10 business days, but could take up to 30 business days.
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
Returns and Refund Policy
If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 15 days.
Products must be returned to receive a full refund. Returns can be initiated through any of the following methods
Product(s) must be returned to OXZGEN at the address below. Returned product must be unused, unopened and in resalable condition. Refunds will be issued, minus shipping and handling, once product has been received by OXZGEN and has cleared the inspection process. Eligible refunds will be made to the billing information used for the order and will be authorized within 15 days of OXZGEN receiving the returned product.
Process for Return
In order for a product return to be processed efficiently, we request that you:
Mail the package to the address provided below:
40180 US Highway 19 North
Tarpo Springs, FL 34689
Damaged or Incorrect Product Policy
If the product you have received is damaged or incorrect from what you ordered, you must notify OXZGEN within 72 hours of receiving the shipment. We will request a picture of the damaged or incorrect order and will send a replacement out within 15 days of OXZGEN receiving the image for confirmation. You will not be required to return the damaged or incorrect order.
To initiate the exchange, contact OXZGEN through any of the following methods:
A replacement will be sent out within 15 days of OXZGEN receiving the confirmation of issue. OXZGEN will honor exchange if the product is damaged or if the product is incorrect due to OXZGEN error. If an order is not damaged or not incorrect due to OXZGEN error, the customer is responsible for applicable shipping charges.