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Terms & Conditions

Cancellation Policy

To cancel your OXZGEN subscription, you must call OXZGEN at 1-844-569-9436 at least 10 days prior to your next subscription ship date.

Once an order has been canceled, it cannot be reactivated after 30 days once the status is converted to purged. A new order can be placed online but is subject to the promotion and rules in place at that time.

Shipping & Returns

OXZGEN sells and ships items only within the boundaries of the United States.

No shipments can be made to APO/FPO, PO Box addresses, freight forwarders, or addresses outside of the United States.

The shipping & handling cost to process and ship your order prior to application of any discount or promotions. Cost varies based on location

All products are expected to be in stock. However, if a product is on backorder, customers will be notified by email within 7 days of their order date.

Most orders will be fulfilled within 10 business days, but could take up to 30 business days.

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

Returns and Refund Policy

Returns for refund must be initiates and product returned to OXZGEN within 15 days of receipt of shipment. Returns can be initiated through any of the following methods:

  • Clicking the “Return Item(s)” button on your order page
  • or
  • Call OXZGEN Customer Care at 1-844-5-OXZGEN (844-569-9436)

Product(s) must be returned to OXZGEN at the address below. Returned product must be unused, unopened and in resalable condition. Refunds will be issued, minus shipping and handling, once product has been received by OXZGEN and has cleared the inspection process. Eligible refunds will be made to the billing information used for the order and will be authorized within 15 days of OXZGEN receiving the returned product.

Process for Return

In order for a product return to be processed efficiently, we request that you:

  1. Initiate return for refund by contacting OXZGEN through the online return button, or by calling 1-844-569-9436
  2. Provide your original order number and reason for return
  3. On the outside of the return shipment box, clearly print the original order number in indelible ink. Packages without visible order numbers may be subjected to rejection by OXZGEN
  4. You are responsible for pre-paying all shipping costs related to the returned items to be sent. OXZGEN does not accept shipping-collect packages
  5. You are encouraged to add a pre-paid tracking or delivery confirmation service to all return packages. If returned product is not received by OXZGEN, it is your responsibility to trace the shipment.

Mail the package to the address provided below:

OXZGEN Returns
40180 US HIghway 19 North
Tarpon Springs, FL 34689

Damaged or Incorrect Product Policy

If the product you have received is damaged or incorrect from what you ordered, you must notify OXZGEN within 72 hours of receiving the shipment. We will request a picture of the damaged or incorrect order and will send a replacement out within 15 days of OXZGEN receiving the image for confirmation. You will not be required to return the damaged or incorrect order.

To initiate the exchange, contact OXZGEN through any of the following methods:

  • Call OXZGEN Customer Care at 1-844-569-9436
  • or
  • Email support@OXZGEN.com with order number, product issue and picture.

A replacement will be sent out within 15 days of OXZGEN receiving the confirmation of issue. OXZGEN will honor exchange if the product is damaged or if the product is incorrect due to OXZGEN error. If an order is not damaged or not incorrect due to OXZGEN error, the customer is responsible for applicable shipping charges.

SUBSCRIPTION AGREEMENT TERMS AND CONDITIONS

The OXZGEN®, Inc. Subscription Program (the “Program”) is an optional program under which a customer places a continuing product order to be charged against his/her Credit Card. By agreeing to these terms, customer desiring to participate in the Program agrees to the following terms and conditions:

I understand and agree that the products selected on this Program agreement will be charged to my Credit Card and sent to me at the address provided each and every month as I have indicated. I understand that my Credit Card will be charged 4 days prior to my next Subscription date. I understand that I may cancel my Subscription at any time without incurring any penalties or fees. Any cancellation or changes I wish to make to my Subscription order must be made by calling OXZGEN® at 1-844-569-9436 and must be received by OXZGEN® at least 10 days prior to my next Subscription shipment date in order to be processed in time to stop or change my next Subscription order. By clicking the I agree button, I am acknowledging the terms explained in this Program agreement and authorize OXZGEN to establish an automatic Credit Card payment arrangement as specified in this Program agreement to pay for each monthly Subscription order. OXZGEN will make no other charges to my Credit Card account except for those that I have authorized. I understand that my participation in the Program will continue until cancelled.

If any problems arise with my shipping address or the Credit Card provided on this Program agreement, I understand that my participation in the Program will be placed on hold and no additional products will be processed or shipped until the problem has been resolved.

I acknowledge that these terms and conditions are between me and OXZGEN, and govern our rights and obligations. I acknowledge that OXZGEN may, in its sole discretion, change these terms and conditions at any time without prior notice to me. MY CONTINUED PARTICIPATION IN THE PROGRAM AFTER THE TERMS AND CONDITIONS ARE CHANGED CONSTITUTES MY ACCEPTANCE OF THE CHANGES. IF I DO NOT AGREE TO THE CHANGES, I MUST CANCEL MY PARTICIPATION IN THE PROGRAM.

I acknowledge that OXZGEN may, in its sole discretion, terminate my participation in the Program at any time and may discontinue or modify the Program or the products available through the Program at any time. If OXZGEN terminates my participation in the Program, I will only be charged for orders that have shipped to me.

LIMITATION OF LIABILITY: IN NO EVENT WILL OXZGEN OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT,INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND ARISING OUT OF OR RELATED TO MY PARTICIPATION INTHE PROGRAM. OXZGEN'S TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE WILL NOT EXCEED THE AMOUNT OF. ALL PAYMENTS ACTUALLY MADE BY ME DURING MY PARTICIPATION IN THE PROGRAM. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE ANY CANCELLATION OR TERMINATION OF MY PARTICIPATION IN THE PROGRAM. IF ANY PROVISION HEREOF IS FOUND TO BE INVALID, IN WHOLE OR IN PART, IT WILL NOT AFFECT THE VALIDITY OR ENFORCEABILITY OF ANY OTHER PROVISION HEREOF. THIS AGREEMENT WILL BE GOVERNED AND CONSTRUED UNDER THE LAWS OF THE STATE OF NEW YORK WITHOUT REGARD TO CONFLICT OF LAWS PRINCIPLES.

Support

Contact Info

Phone: 1-844-5-OXZGEN (844-569-9436)
Email: support@OXZGEN.com